Request to Return items with released purchase order

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Request to Return items with released purchase order

Post by liway on Wed Aug 22, 2012 3:35 pm

Can the procuring entity ask the supplier to accept goods for return even if it has complied with specification required in their provided/released Purchase Order?

To further explain the situation, please be informed about the following facts and condition:

- The agency released a purchase order for the supplier concerning the item.
- The product is in compliance with the agency's required specifications (dosage,expiration)
- The agency's excuse or reason for their request to return was generally to the error in the quantity ordered by their authorized personnel.
The agency wishes to return 2/3 of their total P.O. quantity, explaining they have committed an error in the quantity typed and funded in reference to their released purchase order.
The agency even told the supplier that they have no right to reject/refuse to accept their return in reference to "No Return, No Exchange Policy" under the Consumer's Act.

We hope to seek you advice regarding the agency's claim, because we believe the goods can only be returned and the NRNE policy should only be applicable for the goods that are to be proven defective/non-complying to the specified requirements.
While in this case, the items seemed just be asked to be returned - only for the reason of "Change in Mind" or due to an "acceptable error" committed by one of their ordering personnel.

What's your opinion on this matter?

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Re: Request to Return items with released purchase order

Post by regina avelino on Wed Aug 22, 2012 5:28 pm

just tell them that you will be returning some of the goods, if they will accept it, well and good but if they refuse, then I believe you can't force them. just my opinion

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Re: Request to Return items with released purchase order

Post by elib on Wed Aug 22, 2012 5:44 pm


in my opinion, you could not compel the supplier to accept the unwanted items after the bargain. just take the error made to your lessons learned log book... and create process adjustments to prevent it in the future....

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